Terms and Conditions:

Your use of our services, including but not limited to our ERP consulting services, is subject to these terms and conditions. You accept the terms of this agreement by using our services. Please do not use our services if you disagree with these terms.

Date of Policy Effectiveness:

Greetings from Vraja Technologies  (also known as "we" or "us"). Unless we change or terminate it, these Terms and Conditions of Use ("Terms") shall be in force as of April 1, 2024. 

These Terms and Conditions are subject to change at any time by us, and any changes will take effect as soon as they are posted on our website. Your use of our website ("Website") and consulting services ("Services") is governed by these Terms and Conditions of Use ("Terms"). You consent to be bound by these terms by using our website or services. Do not use our services or website if you disagree with any of these terms.

Consulting and Software Development Services:

The Statement of Work(s), project, letter of intent, or other document ("SOW") that is signed between Vraja Technologies or any of its affiliates [named in the SOW] ("Consultant/Consultant") and the customer in order to provide professional services ("Services") or deliverables ("Deliverable") for software development and consulting will be governed by these Terms and Conditions ("Terms").

Cookies:

Cookies are used by us to enhance your online experience. You agree to our usage of cookies in line with our privacy policy by using our website.

• Information We Collect

We may gather personal details such as your name, email address, phone number, and mailing address when you sign up for our services or make a request via our website. We do not collect or store sensitive financial data like bank details or credit card numbers.

• How We Use Your Information

Your personal information is used to deliver and enhance our services. We may also use it to communicate with you regarding our products and services or to provide customer support. We do not sell or share your personal information with third-party advertisers.

• Information Security  

We prioritize the security of your data and are committed to protecting it. We implement the following safeguards to secure your personal information:

• Access Control

Access to your information is limited to employees who need it to perform their duties. We enforce strict password policies and use multi-factor authentication to ensure that only authorized personnel can access your data.

• Data Backup and Recovery

We regularly back up your data to secure servers, ensuring that it is available and can be recovered in the event of a disaster.

• Your Rights  

You have the right to access, correct, or request the deletion of your personal information. You may also object to or restrict the processing of your data. To exercise these rights, contact us at support@vrajatechnologies.com

• Policy Updates

We may update this privacy policy periodically. We encourage you to review it regularly to stay informed about how we protect your information.

• Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Limitation of Liability and Disclaimer of Warranties

Vraja Technologies and the Customer agree that the total liability under this agreement shall not exceed the fees paid for the services, whether in contract, tort (including negligence), or otherwise. We are not responsible for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, profits, or business opportunities, even if we have been advised of the possibility of such damages. These limitations apply even if any limited remedy fails to fulfill its essential purpose.

Our services are provided on an "as is" and "as available" basis, without any express or implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. While we strive to deliver our services with reasonable care and skill, we cannot guarantee that our services will meet your specific needs, be error-free, or operate without interruptions.

We do not warrant the accuracy, completeness, or reliability of the content provided through our services. Any reliance you place on such information is strictly at your own risk. We are not liable for any direct, indirect, incidental, or consequential damages arising from your use or inability to use our services, including any errors or omissions in content or any loss or damage incurred as a result of the use of any content made available via our services.

By using our services, you agree to indemnify, defend, and hold harmless Vraja Technologies, its affiliates, officers, directors, employees, and agents from any and all claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of your use of our services or any violation of these terms.

Rules of Conduct:

You commit to using our services in compliance with all relevant laws and rules. You must refrain from any activity that could endanger Vraja Technologies or any other third party, as well as from using our services for any unlawful or unauthorized purposes. Additionally, you must not tamper with or interfere with our services' functionality or integrity. 

How the User Uses the Website and the Services:

You agree to abide by all applicable laws, rules, and regulations by using our website or services. You promise not to use our services or website for any unlawful, dishonest, or unapproved purposes. Additionally, without our prior written authorization, you agree not to distribute, copy, alter, or produce derivative works of any content on our website or services.

Limitations for Users:

If you have been suspended or banned from accessing our services, you must not use them again. Without our prior written consent, you are not permitted to utilize our services for any commercial purpose. We reserve the right, without prior notice or obligation to you, to stop your use of our services for any reason or for no reason at all. Without prior authorization, no seller is permitted to resell our goods or services. You must buy items and software solutions from us or the Odoo app store in order to utilize them; you cannot buy them from a third party.

We reserve the right, without prior warning or obligation to you, to stop your use of our services or website for any reason or for no reason at all.

Offers and Links from Third Parties:

Links to third-party websites or offers may be included in our website or services. The privacy policies or content of these third-party websites or offers are not our responsibility. It is at your own responsibility to utilize these third-party websites or offers.

Policy for Cancellations and Refunds:

Our goal at Vraja Technologies is to give our clients the best possible services. We provide a cancellation and refund policy in the event that you are dissatisfied with our services for any reason, subject to the following terms and conditions:

Refund Requests: 

Please get in touch with us by phone or email to start a refund request. Your request will receive a response from us in 2-5 business days.

Refund Processing Time: 

If your request satisfies the requirements listed below, we will process your refund within 7-10 business days of receiving it. The original payment method will be used to issue the refund.

Refund Requirements:

In the following situations, we will give a refund:

• Before the job has started and the money has been received, the customer cancels the service order.
• If the payment has already been made and we are unable to create the specifications outlined in the project requirements.
• The problem relates to a bug that hasn't been resolved in the allocated time.
• A feature that is promoted on the app description page is absent from the module.

No Refunds: 

In the following situations, we do not provide refunds:

• After the project has started, the customer cancels the service order.
• The client does not supply the information or assistance needed to finish the assignment.
• The application's or our work's source code has been altered by the seller or client.
• The client does not supply the information or assistance needed to fix problems that continue to arise with the acquired application.
• The assertion relates to a novel feature that was not covered in the module's description or in the correspondence with the client.
• After the claim, we were able to resolve a bug in the module.
• Although the module functions effectively, it does not meet the unique needs of the customer.
• The client bought the incorrect version of the database application.

Please get in touch with us at support@vrajatechnologies.com if you have any queries or worries about our cancellation and refund policy. We are dedicated to offering top-notch customer service, and we will try our best to address any problems you might be experiencing.

Changes to the Terms & Conditions:

These Terms & Conditions are subject to change at any moment and without prior notice. Any updated terms and conditions will be accepted by the client if they continue to utilize our services.

We thank you for choosing Vraja Technologies.