Ensuring Your Business Success
At Vraja Technologies, we know that your Odoo journey doesn't end with implementation. We offer comprehensive support and maintenance services to ensure your Odoo solution continues to deliver maximum value, performance, and stability over time.
Why Ongoing Support is Essential
Smooth Operations
We promptly identify and address any issues or performance bottlenecks, keeping your Odoo system running flawlessly without interruptions.
Optimized Performance
Regular monitoring and tuning ensure your Odoo solution operates at peak performance, maximizing efficiency and productivity across your organization.
Better User Experience
We empower your team with continuous support, user guides, and training programs, leading to higher user satisfaction, smoother adoption, and success.
Constant Enhancement
Support provides a valuable feedback loop, allowing us to proactively refine and adapt your Odoo solution to meet your organization's evolving needs.
Our Comprehensive Support Offering
Vraja Technologies provides end-to-end consulting, supporting your business at every stage of the ERP lifecycle.
Service Category | Key Services Provided |
Technical Support | Rapid response to technical issues, bug fixes, troubleshooting, performance optimization, and robust database management. |
Functional Support | Expert assistance with standard Odoo modules and features, customisation support, workflow improvements, and user training/documentation. |
System Maintenance | Regular system health checks, security audits, system performance tuning, and planning for backup and disaster recovery. |
Version Upgrades | Comprehensive planning and execution of Odoo version upgrades, ensuring compatibility of all custom modules, and thorough testing. |
Consultation & Optimization | Business process analysis, custom module development and integration, and strategic planning for scalability and infrastructure. |
Multi-Version Support | We specialize in expert support for all Odoo versions, from 8 to the current release, covering seamless upgrades and migrations. |
All Module Expertise | Get full support for every Odoo function, including CRM, Accounting, Inventory, and eCommerce, meeting all your core business needs. |
Guaranteed Fast Response | We minimize your downtime with a commitment to prompt issue resolution and timely solutions that keep your operations running smoothly. |
The Vraja Technologies Difference: Expert-Driven Support
We replace generic helpdesk queues with a dedicated team of Odoo specialists committed to quality and fast resolution.
Our Expert Team: Your Dedicated Odoo Specialists
Our support is handled by the very experts who built your solution, ensuring deep understanding and rapid resolution.
- Odoo-Certified Experts: Our technicians are specialists in the Odoo framework, modules, and architecture. They don’t just troubleshoot; they understand the entire system.
- Developers on Demand: When complex bugs or integration issues arise, your ticket is escalated directly to the senior Odoo developers who know your custom code best, ensuring faster and more accurate fixes.
- Proactive Problem Solvers: We use tools to spot potential issues before they impact your operations, ensuring stability and peak performance.
Our Support Promise: Quality and Commitment
How to Get Immediate Support
To ensure the fastest possible resolution, please use our dedicated channels and follow these simple steps when submitting a ticket.
Preferred Contact Channels
Self-Service Solutions (FAQs)
How do I raise a support ticket?
You can log a support ticket through multiple channels:
- Live Chat on our website
- Email us directly
- Contact Us Form on our site
- Microsoft Teams (if enabled for your account)
Once submitted, our support team will review your request and get back to you promptly.
What is your average response time for tickets?
- Critical issues (system downtime, blocking errors): within 2-4 hours
- Standard issues (general queries, non-critical bugs): within 1 business day <excluding weekends>
Can you help us integrate Odoo with third-party applications?
Yes, we provide integration support. Whether it’s shipping providers, payment gateways, eCommerce platforms, or other business tools, our team can connect Odoo with the applications you rely on. The scope of integration will be defined based on your specific requirements.
How is support billed?
Our support is billed based on:
- Hourly rates for ad-hoc assistance
- Support packages for ongoing needs
- Custom agreements for enterprise-level support
We’ll help you choose the option that best fits your business.
What is the difference between support and development services?
- Support Services: Address existing issues, bug fixes, troubleshooting, configuration assistance, and guidance.
- Development Services: Involve building new features, custom modules, or enhancements beyond standard Odoo capabilities.
